Frequently Asked Questions
What are the processing times?
We at Constance K Aromatic Candles & Constance K Aromatherapy work hard to process your request as expediently as possible. Please email me us if you have any concerns.
Are all products temperature stable?
No, to maintain the integrity of the all natural ingredients in my products, most are made preservative and emulsifier free. This means your product can melt or solidify, if left in hot or cold climate. We try to make accommodations during the hotter climate to safely ship your products without melting. At times we may add reusable frozen or gel packs to your order to ensure your products are in a cool environment during transit. However, this method is only meant to withstand a limited time. Please do not let your package sit outside in the heat or cold weather for too long. They will likely melt or freeze.
For example, if body butters/salves melt or freeze it does not change the quality, only the texture changes. Frozen products will thaw out and soften, while melted products will need to be stored in the refrigerator up to an hour or so.
Please note any products that are made without preservatives, should be stored in a cool environment and should never be exposed to water.
How much is shipping?
Shipping prices vary depending on the size of your order. Each order is shipped using USPS or UPS and will include insurance.
Why hasn't my tracker number moved yet?
Majority of the time, labels are created prior to (but close to) the delivery date for organization purposes. This can result in a shipping notification, even though your package has in fact not shipped yet. Please allow the allotted 3 - 10 business days for processing. All orders shipped will include shipping insurance, tracking numbers and will be sent to the address provided at checkout. When the orders ships, please double check that the information is accurate.
I just placed my order and I need to cancel it before it ships.
If you have not received a shipment confirmation and you'd like to initiate a cancellation please contact our support team at firstname.lastname@example.org
My products arrived damaged, can I exchange it?
Necessary steps to initiate an exchange; Submit a detailed description, along with an order number, and photos. All clams must be submitted within 3 days of receiving your order.
Please email email@example.com, we will contact you as soon as possible.
Are all products safe for pregnancy?
We strive to give customers a peace of mind and we are always on the side of caution. With a lack of definitive guidance, the scientific community agrees, it is risky to test products on pregnant women, leaving women and their doctors to decide what is best for them.
While everything we make is safe for adults, some of our products contain natural ingredients that are less definitively approved for pregnancy. All our products are overall safe, however, what you put on your body, while pregnant, should always be discussed with your healthcare provider to ensure safety during your pregnancy. All women who are pregnant and/or breastfeeding, or person taking certain medications seek advice from a primary health care provider. Please keep out of reach of children and pets.
Do you accept returns?
We have a very strict refund policy. Due to the handmade nature of my products, I do not accept returns for certain products. If there is an issue with your order, please reach out to a team member by emailing firstname.lastname@example.org with the details, pictures, and your order number. We will happily contact you.
How can I get in contact with you?
If you have any questions or concerns, please contact us at email@example.com